FAQs¶
Getting started¶
What is Hydron?
A hardware-native AI coding assistant for embedded and system software engineers. It provides spec-aware code generation grounded in a Hardware Knowledge Graph, context-indexed understanding of codebases, datasheets, schematics, and BSPs, and hardware-in-the-loop functionality.
What datasources can we upload for context?
Custom datasheets, schematics, BSPs, and PDF documents, plus entire codebases and GitHub repositories. See Datasources.
Where can we access pre-indexed hardware?
Over 500 pre-indexed components in the Hardware Registry, available in both the VS Code extension and the CLI.
Accounts and teams¶
Can accounts be shared between teammates?
No. Credentials, including usernames, passwords, and API keys, cannot be shared, and multiple users cannot access Hydron through a single account.
How do we set Hydron up for a team?
Purchase multiple seats under a paid tier. You are assigned as organisation admin and can allocate seats to your teammates. See Teams and roles.
Is there an enterprise plan?
Yes. Contact support@h2loop.ai to discuss enterprise plans, DPAs, and SLAs. There is a separate Enterprise Terms of Service customised per entity.
What if an account is compromised?
Notify support@h2loop.ai immediately. You remain responsible for all activity under the account, so prompt notification is critical.
Can we collaborate on projects?
Yes, on paid plans. Share projects, assign roles, and generate code against shared context and datasources.
Code, data and privacy¶
Who owns the code Hydron generates?
You do. All right, title, and interest in generated outputs is assigned to you, subject to the Terms. Similar outputs may be provided to other users, and you remain responsible for reviewing and validating generated code.
Do you train models on our code and prompts?
User content and generated outputs may be used to improve, develop, and personalise the service, including training and fine-tuning. Paid-tier users can opt out in account settings.
Is our code shared with third-party AI providers?
No. Hydron operates its own models. Your content and personal data are not shared with any third-party model provider.
Where is our data stored?
On servers in various jurisdictions, including the United States. Privacy Policy protections apply regardless of location, with legally valid cross-border transfer mechanisms.
What rights do we have over personal data?
Depending on jurisdiction: access, correction, deletion, restriction, portability, and objection. California residents have additional CCPA and CPRA rights. Email support@h2loop.ai; responses within 30 days.
Safety and acceptable use¶
Can we use Hydron for medical, automotive, or aerospace firmware?
Hydron can generate code for these domains but is not explicitly certified for safety-critical applications. Outputs must not be deployed without independent regulatory validation. How reliable is the generated code?
Outputs are AI-generated and may contain errors or omissions. They are assistive, not a substitute for engineering judgment, and must be independently reviewed, tested, and validated by qualified engineers before deployment.
What about hardware-in-the-loop interactions?
HIL features may execute actions on physical hardware. You are solely responsible for supervising and validating those interactions and for implementing safeguards including human oversight and fail-safes.
How do we report a security issue or bug?
Email support@h2loop.ai with reproduction steps, environment (OS, IDE, extension version), and logs. For copyright infringement notices use the subject line "Copyright Infringement Notice".
Service¶
What are preview features?
Features labelled preview or experimental are provided as-is without warranty and may change or be discontinued at any time. Use is at your sole risk.
Is uptime guaranteed?
No uptime commitment is made for standard subscription tiers. Service Level commitments are available only under an Enterprise agreement.
Billing¶
How does billing work?
Monthly through Stripe, in USD or INR. Conversion fees and an international forex markup may apply to INR payments.
Do subscriptions auto-renew?
Yes, unless cancelled before the renewal date.
How do we cancel?
Via billing settings or by emailing support@h2loop.ai. Cancellation takes effect at the end of the current period; access continues until then.
Are refunds available?
All fees are strictly non-refundable, including for mid-period cancellation or account termination. This does not affect statutory consumer rights that cannot be contractually waived in your jurisdiction.
Can we change plans?
Yes, at any time through account settings.
What about taxes?
You are responsible for applicable taxes based on your billing address. If a tax was applied incorrectly, contact support@h2loop.ai within 30 days of the charge.